Share

FAQ

1. What kind of transfers do you offer?
2. Do you provide door-to-door transportation service?
3. Do you provide any English speaking drivers (tour guides)?
4. What is the maximum number of people you can provide transfer to?
5. Am I going to share space with other passengers?
6. What if a transfer (service) I need is not listed on your website?
7. What does the VIP transfer service includes?
8. How can I reserve a transfer service from your website?
9. Where are your transfer prices listed?
10. How can I pay for the transfer service?
11. In what currency can I pay my transfer?
12. Why do I need to prepay some of the transfers?
13. How can I know that my online reservation was successful?
14. How can I print my pre-paid service voucher?
15. Are wheelchairs and other auxiliaries for disabled regarded as excessive luggage?
16. Is any excessive luggage charged additionally?
17. How can I locate my driver and vehicle?
18. What should I do if I can’t find my driver?
19. How long will the driver wait for me in case of a flight or cruise ship delay?
20. What if I show up too late for the transfer?
21. How can I be sure that I will contact the right driver?
22. How fast can you take me from Airport to City Center?
23. Are there any scheduled en-route stops during transfer?
24. How can I confirm the pick-up time for my return transfer?
25. What if I need to cancel or amend my transfer reservation?


What kind of transfers do you offer?

VIPser.com operates one-way and two-way airport transfers, private, group or VIP city guided tours, transportation and car rental services from and to almost every major city, beach and ski resort, or airport in Turkey, with a pick up and drop off locations of your choice.

Back to Top

Do you provide door-to-door transportation service?

Yes, our diligent drivers will pick you up and drop you at the exact address requested by you. We deliver passengers both to private and business addresses. No extra request is too small or big for us. However if the address specified by you is only accessible on foot, we’ll drop you to or pick you from your address as close as possible.

Back to Top

Do you provide any English speaking drivers (tour guides)?

All VIPSer drivers are fluent in English and all tours listed on our website are available in English and several other languages. We guarantee that you’ll experience no communication setbacks with our experienced, well-mannered chauffeurs.

Back to Top

What is the maximum number of people you can provide transfer to?

There is no limit for the number of people that can utilize our transfer services. We operate both private and group transfers in all Turkey’s major cities. In some destinations we use our partners' vehicles in order to meet the versatile needs and highest requirements of our clients.

Back to Top

Am I going to share space with other passengers?

All VIPSer.com private transfers feature direct door-to-door service utilized only by yourself and your fellow companions without having to share seating or luggage space with other passengers.

Back to Top

What if a transfer (service) I need is not listed on your website?

If you can’t find what you’re looking for at our website please use our Contact form and submit your special request. No later than 24 hours you will receive an email informing you about the availability of the service(s) requested and all applicable prices.

Back to Top

What does the VIP transfer service includes?

For the utmost customer’s comfort all Istanbul private transfers are upgraded to VIP transfer services delivered by our own VIP mini-van vehicles offering exclusive services such as a free daily English newspaper, laptop with Wi-Fi internet access as well as complementary refreshments and snacks. However a higher class VIP or Limo transfer service can be requested for which special prices will apply and depending on customer’s requirements.

Back to Top

How can I reserve a transfer service from your website?

To reserve an airport, port, city or regional transfer as well as any private tour or car rental service please fill out our online booking/contact form or contact us directly at 00902122530605.

Back to Top

Where are your transfer prices listed?

Prices for Istanbul private (up to 6 person) transfer are directly available on our website, while for Istanbul group transfers and transfers in other Turkish cities you need to send a request through our online Booking form in order to get a price quote for them.

Back to Top

How can I pay for the transfer service?

All transfers can be paid in advance by VISA or MasterCard credit card. Together with your confirmation e-mail you’ll receive detailed instructions on how to make the payment. Another option is to pay to driver by cash however this option is available for Istanbul transfers only.

Back to Top

In what currency can I pay my transfer?

All transfer prices on VIPSer website are quoted and payable in euro (EUR), US dollars (USD) and Turkish liras (YTN).

Back to Top

Why do I need to prepay some of the transfers?

Organization of group transfers and private transfers in other cities than Istanbul requires more complex arrangements and the risk of transfer failure due to no show is great. In those occasions prepayment is necessary to guarantee a solid customer engagement with the services requested. Advance prepayment guarantees not only specially discounted prices but also security for both the service provider and the customer holding a voucher for his/her prepaid services.

Back to Top

How can I know that my online reservation was successful?

Once you have completed our online booking form, you will receive an immediate screen confirmation that your reservation request has been received. A confirmation e-mail regarding your transfer details and payment options will be sent to your email address as well. Please be aware that you cannot consider your transfer confirmed until you have received a written notice from VIPSer.com.

Back to Top

How can I print my pre-paid service voucher?

Once your transfer reservation has been confirmed by vipser.com, you will receive a confirmation e-mail containing your pre-paid service voucher to print (in case of prepayment) as well as full details about your transfer, including detail instructions how to locate our drivers and how-to reconfirm your return transfer. In some cases we recommend that you print more than one copy of your service voucher since some of our partners may collect a copy of your voucher as a proof of purchase. For transfers paid directly do driver it is essential that you print the e-mail confirmation and present it to our driver or representative, prior to boarding the transfer vehicle.

Back to Top

Are wheelchairs and other auxiliaries for disabled regarded as an excessive luggage?

Larger suitcases and sport equipment, such as ski, surf boards and bicycles, golf bags, etc. classify as excess luggage and could be extra charged at the time of transfer therefore we advise you to inform about these in advance by the time of booking and ask if any charges apply. If you are bringing any folding wheelchairs or pushchairs with you please make sure that you request a vehicle big enough to hold them thus ensuring a safe and comfortable ride for you and your personal belongings. This way if three people are traveling with excessive luggage and a wheelchair, please request a transfer for five or more persons.

Back to Top

Is any excessive luggage charged additionally?

The standard luggage allowance is one piece of hand luggage and one small suitcase per person. Customer obliges himself/herself to give notice of any luggage exceeding the above described amount that may not fit inside the vehicle otherwise he/she shall meet all consequences of possible transfer failure, lack of comfort or extra charges resulting from the employment of additional vehicles.

Back to Top

How can I locate my driver and vehicle?

Detailed instructions on how to find and recognize your driver will be supplied together with your booking confirmation e-mail and pre-paid service voucher. VIPSer.com driver will be awaiting you at the meeting point initially arranged by the time of booking and will be holding a sign with your name and surname on it.

Back to Top

What should I do if I can’t find my driver?

Please note that it is very likely for passengers to get stressed at first by the crowded airport terminals or busy city ports. If you experience any difficulties finding our driver, please don’t panic but call our emergency numbers in order to receive immediate help from our personal assistants who will direct you to your driver.

Back to Top

How long will the driver wait for me in case of a flight or cruise ship delay?

It is our responsibility to regularly check with airlines the flight details of our clients as well as monitor cruise ship arrival times for any possible delays or early arrivals. No matter how early or late you land there will always be a driver waiting for you. Normally our driver will wait for you 1 hour upon real arrival time. If you show in time there should be no problem for the transfer to take place at no extra costs for you. However if you experience any delays that we may not be aware of and you fear you won’t make it in time for your transfer please call our emergency contact numbers specified on your pre-paid service voucher or booking confirmation. This may prevent any possible transfer failure or appliance of no show penalty fees.

Back to Top

What if I show up too late for the transfer?

If you consider you may fail to show up at the appointed place and time you should make use of our emergency contact numbers and contact us immediately in order to pre-arrange your transfer service. VIPSer responsible staff will try to reach you as well but in case of no such possibility our company will have no other option but to declare a no-show situation, where your transfer will be cancelled and no refunds will be applicable.

Back to Top

How can I be sure that I will contact the right driver?

Our driver will be expecting you at the meeting point initially arranged by the time of booking. He will be holding a sign with your name and surname on it, so the possibility of going wrong is narrowed to minimum. In case of a prepaid transportation service our driver will provide you with the transfer upon presentation of your pre-paid service voucher and will request no extra charges from you. However if different arrangements have been made i.e. payment upon service delivery, please make sure that you present your VIPSer confirmation e-mail to the driver in order to be charged with our VIPser.com special rates, guaranteed from the moment you’ve booked your transfer online.

Back to Top

How fast can you take me from Airport to City Center?

Waiting and transfer times do vary, depending on transfer type booked and the destination you are traveling to. The approximate time of your transfer will be detailed on your booking confirmation. The whole trip from airport terminal to Istanbul city center for example normally takes from 30 minutes to 1 hour depending on the intensive city traffic, weather conditions and hours of the day. Please note that speed transfer has never been our main priority, as we always put customer’s safety and comfort in first place.

Back to Top

Are there any scheduled en-route stops during transfer?

All VIPSer.com transfers feature direct door-to-door service without any extra stops during transfer. However comfort breaks and en-route stops during transfer are available upon customer’s request as well as upon driver’s decision especially on longer journeys.

Back to Top

How can I confirm the pick-up time for my return transfer?

For your convenience and peace of mind we strongly recommend the pick-up hours for your return transfer to be submitted to VIPSer.com at least one day prior to your departure date and in accordance to your departure flight details. Written confirmation of your pick-up time will be delivered to you by e-mail and SMS text message to your mobile phone. To receive confirmation of your return transfer details you can also call the numbers specified on your booking confirmation or prepaid service voucher.

Back to Top

What if I need to cancel or amend my transfer reservation?

Any cancellation or amendment request of transfers booked through VIPSer.com website should be submitted in written either online through website’s contact form or per certified email (return receipt notice). Cancellation requests have to be submitted no later than 1 day (24 hours) prior to original transfer date. Amendment requests however should be submitted at least 72 hours prior to original transfer date, so that we can make new arrangements for your amended transfer. Amendments of booked transfer services requested by phone will not be accepted, unless they refer a possible transfer delay of no longer than 1 hour after arranged pick-up time. Any change (amendment) of the reservation components may result in amendment charges that will be notified to customer at the time of the amendment request.

Back to Top